Interviewers at Thomson Reuters treat a UX design internship as a chance to spot early thinking habits, so their technical questions probe method, rationale and execution rather than esoteric theory. Early in the conversation they often ask how you choose between qualitative and quantitative research when planning a new feature for data-heavy tools like Westlaw or the Reuters News app. They want to hear you compare moderated interviews, unmoderated clickstream analysis and survey sampling, then justify a mixed-method plan that fits a tight newsroom deadline.
Another favourite topic is usability testing under real-world constraints. Expect a scenario such as “We have two weeks before a legal research release, and only six practitioners are available. How would you design a study that still produces actionable findings?” The interviewer looks for practical steps: task construction, success metrics, remote testing platforms, and how you summarise insights for engineers who speak in story points and velocity rather than personas.
Because Thomson Reuters products surface large volumes of structured information, technical depth in information architecture matters. You might be handed a print-out of a complex search results page and asked how you would reorganise it so new users understand relevance ranking. Discuss card sorting, tree testing and metadata tagging, then describe how you would validate the hierarchy with first-click analysis and time-to-information metrics.
Accessibility is non-negotiable for a global information brand. Interviewers routinely ask for a walkthrough of WCAG 2.2 criteria you consider while designing interactive charts. Be ready to explain colour-contrast ratios, focus indicators and keyboard semantics, along with cheap but effective ways to build accessibility checks into Figma prototypes before a single line of code is written.
Finally, be prepared for a live critique or whiteboard exercise. You could be shown the onboarding flow of Reuters Connect and asked to improve the navigation without breaking visual identity rules. Outline a testable hypothesis, sketch a revised flow, and explain how you would track post-change engagement using funnel analytics. The specific artifacts may differ, yet the underlying measure is constant: can you translate user-centred reasoning into concrete design decisions that survive collaboration with product managers and full-stack engineers?
If you’re a student looking to work at the crossroads of law, technology, and innovation, Thomson Reuters offers internship opportunities that let you contribute from day one. Explore the programs and discover where your talent fits in.